Terms & Conditions

Effective Date: September 29, 2026

Thank you for choosing Galveston Shato. These Terms & Conditions apply to transportation services booked through Galveston Shato. Please review them carefully before completing your reservation.

By submitting a reservation, accepting these Terms & Conditions and our Cancellation & Refund Policy, and completing payment, you agree to the following terms.

1. Reservations

Customers are responsible for providing accurate booking information, including their name, telephone number, email address, pickup location, destination, pickup date and time, number of passengers, luggage information, and any applicable cruise or airport information.

Please review your booking information carefully before completing payment and contact Galveston Shato promptly if a correction is needed.

2. Payment & Booking Confirmation

A reservation is not considered fully confirmed until the required payment has been successfully completed and Galveston Shato has issued confirmation of the booking.

Prices are based on the trip information provided at the time of booking. Changes to the trip after booking may result in additional charges.

3. Pickup & Travel Times

Galveston Shato works hard to stay on schedule and provide safe and timely transportation.

However, pickup and arrival times may be affected by circumstances outside our reasonable control, including traffic congestion, accidents, road construction, road closures, weather conditions, cruise-terminal congestion, Port operations, security procedures, and other unexpected transportation conditions.

For this reason, Galveston Shato cannot guarantee an exact arrival time when circumstances outside our reasonable control affect travel conditions.

We appreciate your patience and understanding. We will make every reasonable effort to transport you safely and as close to the scheduled time as reasonably possible.

4. Cruise & Airport Transportation

Customers are responsible for selecting a pickup time that provides adequate time to reach their cruise terminal, airport, or other time-sensitive destination.

When selecting a pickup time, please consider possible traffic, road construction, terminal congestion, security screening, airline check-in requirements, cruise-line boarding requirements, and other potential delays.

We strongly recommend allowing additional travel time for cruise and airport transportation.

Customers should promptly notify Galveston Shato of significant flight, cruise, or itinerary changes that could affect their scheduled transportation.

5. Passenger & Luggage Information

Customers must provide an accurate passenger count when making a reservation.

Unless otherwise stated during booking, the applicable fare/capacity allowance includes one full-size suitcase and one carry-on per fare/capacity passenger. Full-size suitcase and carry-on allowances are calculated separately.

Additional luggage may result in additional charges.

Scooters, walkers, oversized items, and other special transportation requirements should be disclosed when making the reservation.

Galveston Shato may require additional arrangements when the number or size of passengers, luggage, mobility equipment, or other items exceeds the safe capacity of the scheduled vehicle.

6. Passenger Conduct & Safety

Passengers must follow reasonable safety instructions provided by the driver.

Galveston Shato may decline or discontinue transportation when passenger conduct presents a significant safety risk to the driver, other passengers, the vehicle, or the public, subject to applicable law.

Customers may be responsible for reasonable cleaning or repair costs resulting from damage or excessive cleaning caused by the customer or a passenger in their party.

7. Changes to Reservations

If you need to change your pickup time, pickup location, destination, passenger count, or other reservation information, please contact Galveston Shato as soon as possible.

We will make reasonable efforts to accommodate requested changes. However, changes are subject to driver, vehicle, scheduling, and operational availability.

Additional charges may apply when a requested change increases mileage, service time, passenger count, vehicle requirements, additional stops, or other costs associated with the trip.

8. Cancellations, No-Shows & Refunds

All reservations are subject to the Galveston Shato Cancellation & Refund Policy.

Customer-initiated cancellations are non-refundable once payment has been completed, subject to applicable law and the complete Cancellation & Refund Policy.

Passengers who do not appear for their scheduled pickup and do not make reasonable efforts to communicate with Galveston Shato may be considered a no-show. Payments for no-show reservations are non-refundable.

Customers should review the Cancellation & Refund Policy before completing payment.

9. Delays & Circumstances Outside Our Control

Galveston Shato is not responsible for delays caused by circumstances outside its reasonable control, including severe traffic, accidents, road construction, road closures, severe weather, government or law-enforcement activity, Port or terminal restrictions, security procedures, or similar unexpected events.

When such circumstances occur, Galveston Shato will make reasonable efforts to communicate with affected customers and complete the transportation service safely.

A delay caused by circumstances outside Galveston Shato’s reasonable control does not automatically entitle a customer to a refund.

10. Service or Vehicle Changes

Operational circumstances may occasionally require Galveston Shato to use a different vehicle or arrange alternative transportation to complete a confirmed reservation.

When reasonably necessary, Galveston Shato may make such arrangements provided the alternative transportation is reasonably suitable for the customer’s confirmed transportation needs.

11. Customer Communication

Customers are responsible for providing a working telephone number and email address through which they can reasonably be contacted regarding their reservation.

Customers should monitor their telephone, text messages, and email around their scheduled transportation time for important trip communications.

If your contact information changes after making a reservation, please notify Galveston Shato.

12. Electronic Acceptance

By checking the agreement box on the Galveston Shato booking form and proceeding with payment, you indicate that you have reviewed and agree to these Terms & Conditions and the Cancellation & Refund Policy.

Galveston Shato may maintain an electronic record of your acceptance, including the booking number, date and time of acceptance, and applicable policy versions.

13. If Galveston Shato Cannot Provide the Confirmed Service

If Galveston Shato is unable to provide a confirmed transportation service, we will work with the customer to determine an appropriate resolution.

Depending on the circumstances, this may include arranging suitable alternative transportation or providing an appropriate refund.

The customer-cancellation no-refund provision does not apply when Galveston Shato is unable to provide the confirmed transportation service.

14. Contact Us

Questions regarding your reservation or these Terms & Conditions may be directed to:

Galveston Shato
Call or Text: 346-640-8888

Please have your booking number available when contacting us.