Cancellation & Refund Policy

Thank you for choosing Galveston Shato. We understand that travel plans can change. Please review this Cancellation & Refund Policy carefully before completing your reservation.

Customer Cancellations

All bookings are final and non-refundable once payment has been completed.

If a customer cancels a confirmed reservation for any reason, no refund will be issued for the amount paid for that reservation.

By completing your booking and payment, you acknowledge that you have reviewed and agreed to this Cancellation & Refund Policy.

No-Shows

Passengers are responsible for being available at the confirmed pickup location at the scheduled pickup time.

If a passenger does not appear for the scheduled pickup and does not make reasonable efforts to communicate with Galveston Shato, the reservation may be considered a no-show.

Payments for no-show reservations are non-refundable.

Changes to a Reservation

If you need to change your pickup time, pickup location, destination, passenger count, or other booking information, please contact Galveston Shato as soon as possible.

We will make reasonable efforts to accommodate requested changes; however, changes are subject to driver, vehicle, scheduling, and operational availability.

Changes that increase the distance, duration, number of passengers, number of vehicles, additional stops, or other services required may result in additional charges.

Traffic, Construction & Transportation Delays

Galveston Shato works hard to stay on schedule and provide safe and timely transportation. However, traffic conditions, accidents, road construction, road closures, weather, cruise-terminal congestion, Port operations, security procedures, and other circumstances outside our reasonable control may occasionally cause delays.

Customers should allow adequate travel time when choosing their pickup time, particularly when traveling to cruise terminals or airports.

Delays caused by circumstances outside Galveston Shato’s reasonable control do not automatically qualify for a refund.

We appreciate your patience and understanding and will make every reasonable effort to get you to your destination safely and as close to schedule as reasonably possible.

Cruise & Airport Travel

Customers are responsible for selecting a pickup time that provides adequate time to reach their cruise terminal or airport.

Please consider possible traffic, construction, terminal congestion, security screening, airline check-in requirements, and cruise-line boarding requirements when choosing your pickup time.

We strongly encourage customers to provide sufficient additional travel time for time-sensitive departures.

If Galveston Shato Cannot Provide Your Confirmed Transportation

The customer-cancellation no-refund provision does not apply when Galveston Shato is unable to provide the confirmed transportation service.

If Galveston Shato cannot provide your confirmed transportation, we will work with you to determine an appropriate resolution. Depending on the circumstances, this may include arranging suitable alternative transportation or providing an appropriate refund.

Questions or Booking Changes

If you have questions about this policy or need to request a change to your reservation, please contact us:

Galveston Shato
Call or Text: 346-640-8888

Please have your booking number available when contacting us.